Once your account is created, you can begin the process of registering your domains. The process and prices for registration may vary depending on the domain name and the TLD.
Registering a domain
- Once signed in, select Domains followed by Register a domain or use the search bar labeled Register a domain.
- Enter the domain name and hit Search.
- Ensure the domain is available, then select Add to cart.
- Navigate to your Shopping cart.
- Select Checkout now.
- Review your order followed by selecting Submit order.
Pre-configuring a domain
When registering a new domain, depending on the TLD, it may require pre-configuration in order to complete the registration process. These domains can include TLDs that have registration requirements, such as ccTLDs with residency restrictions. Details can be found on our TLD reference chart.
- Once signed into your account, select Domains followed by Register a domain or use the search bar labeled Register a domain.
- Enter the domain name and Search.
- Ensure the domain is available, then select Add to cart.
- Navigate to your Shopping cart.
- Select the Pre-configuration icon to set the registrant information for the domain.
- Select the contact information.
- Once set, select Save my settings.
- Proceed to Check out.
- Select Submit order to complete registration.
Failed registration
All new domain registrations will have the contact information checked. Failed orders will generate an order ID, but will not be completed successfully. Because of this, you will see a pre-auth on the credit card from the failed order, this may look like a charge. To prevent your card from receiving multiple pre-authorizations from failed orders, please verify your registrant and administrative contact information is valid before submitting your order. You might automatically register the domain using your account contact information if you did not enter any contact information. In this case, the registration will also fail if the Account Contact information is invalid.
The following three checks will be performed:
- Valid phone number format based on the selected country.
- Valid email address format (contains an @, domain name, and no invalid characters).
- Valid zip/postal code format based on the selected country.
If any of these are not valid in the domain registration, the order processing will fail even if it was submitted successfully.
Comments
17 comments
So, our money is taken, and there is no live chat support or anything? That's not good.
But if I will see a pre-auth on my credit card . How can I recover my money?. How many time I have to wait for the return of my money.? . I have bought a domain today 13/07/2017 called transvic.com.pe for $61.10 . I did not get any email about order . My credit card was charged . But when I am looking for this domain , the domain is available. The truth , I want to recover my money . But if someone have a solution or I have to wait some hours for activation so I will do it.
I am from Lima- Peru. 1$ is so expensive here.
Why is there no history of ordering a domain, I also ordered, sent to the cart, then paid. Payment has passed, and the domain has not appeared in the office, I've been waiting for two days, support is not responding to the mail, support is at a very low level.
there is no support by phone (took me 2 times more than 20 minutes without any reply).
there is no support by ticket system (answered by bots? definitely no answer what i was asking for).
there is no help at all.
if you would offer such a "service" in europe, you could close the company instantly.
no repsonse. no help. no service. just take away lot of money for nothing, zero !
Why is there no history of ordering a domain, I also ordered three domain for 4 times total, sent to the cart, then paid. Payment has passed, and the domain has not appeared in the office, please help.thank you.
me too. can u help me.thank you.
Another victim here! Tried the process thrice and my card was credited thrice.
Same problem here. The domain registration failed but my credit card was credited.
Where is the support ? I called the support number but no answer. Does anyone have the support email address ? I can't find it anywhere in their web site!!!
已经支付两笔订单了,都已经刷卡成功。但是我却无法使用我的域名。这是一种什么样的服务?
I have a similar problem , a client domain expired for two days , i paid for renewal , the money is gone, no email , no transaction history and the domain is still expired. What is going on? The support is not answering. i will transfer all my domains away if i lose this domain.
已经支付两笔订单了,都已经刷卡成功。但是我却无法使用我的域名。这是一种什么样的服务?
Why is there no history of ordering a domain, I also ordered, sent to the cart, then paid. Payment has passed, and the domain has not appeared in the office, I've been waiting for two days, support is not responding to the mail, support is at a very low level.
Why is there no history of ordering a domain, I also ordered, sent to the cart, then paid. Payment has passed, and the domain has not appeared in the office, I've been waiting for two days, support is not responding to the mail, support is at a very low level.
I bought the domain yesterday but it is not yet activated and is not registered or is the problem you can help me and thank you in advance
I can't renew the a domain, every time I try to do it since 3 days ago I get a rejection message, also enom doesn't respond to my request support messages either
Type Qty ExtAmt Description / Status
===============================================================================
Bus. List. Renew 1 $0.00 xxxxxxx.com / Unable to renew this service
THIS ORDER WAS NOT BILLED.
Thanks again for using us for your online services.
Same problem here. The domain registration failed but my credit card was credited.
Where is the support ? I called the support number but no answer. Does anyone have the support email address ? I can't find it anywhere in their web site!!!
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